Privacy & Cookies Policy

GooTickets.com is the consumer brand and ticketing portal of Platinium Group SAM.

PLATINIUM GROUP would like to uphold a clear and honest policy to its users regarding privacy, usage of this site and handling of personal information. Complying with current laws and regulations, the sections below represent an agreement that the website visitor approves to accept when using this webpage.

The personal data provided to, or collected by, our Services is controlled by PLATINIUM GROUP SAM, 2 - Rue du Gabian, Monaco, 98000 Monaco. If you have any concerns about providing information to us or having such information used in any manner permitted in this Privacy Policy, you should not visit our websites or otherwise use our services.

This Privacy Policy describes the types of information we may collect from you or that you may provide to us when you visit our website and our practices for collecting, using, maintaining, protecting and disclosing such information. This Privacy Policy applies to information we collect: (i) through our Services, and (ii) in text and electronic messages between you and our Services.

This Privacy Policy does not apply to any other services or any information collected by us offline or via third-party sites that may be accessed through hyperlinks on our websites.

Accessing or using our Services, signifies that you have read our privacy policy and are informed of the collection and use of your personal information. Before any purchase, a direct link to this privacy policy is available and if you don’t agree with it you are free to leave our Site and not share with us your personal data.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE OUR SERVICES.

Section 1 - INTRODUCTION

The presented conditions embody the entire set of agreements that binds PLATINIUM GROUP and the user. All modifications and added content integrated into the website will be subject to the present conditions. Certain services and sections are subject to specific additional conditions.

Your data controller for the Services offered on this Site excluding Payment Services is

PLATINIUM GROUP SAM

2 rue du Gabian

"Les Industries" building

MC 98000 Monaco

Telephone: +33-1 82 88 27 34

Fax: +377 93 25 12 79

http://www.pg-mc.com/contact/

Section 2 - INFORMATION WE COLLECT ABOUT YOU

We collect several types of information about visitors and/or users of our Services. We may collect this information either directly when you provide it to us or automatically as you navigate through the Website.

We collect your personal data in a lawful, fairly and transparent manner for specified, explicit and legitimate purposes. Personal data collected are adequate, relevant and limited to what is necessary.

2.1. We will collect and process your personal data when you register to purchase/create an account, subscribe to a newsletter, contact customer service, or fill out a survey. When ordering products or services on the Website, you may also be asked to provide a credit card number and other payment-related information. All Payment Information is securely processed and handled by our Payment Partners. In order to place an order, some of the information we ask you to provide is required (e.g. registering an account) and some is voluntary. If you do not provide the necessary data when requested, you will not be able to complete the transaction.

2.2. We may collect certain information that does not by itself identify a specific individual. Such information tells us about your equipment, browsing actions, and the resources that you access and use through the Services, such as your operating system and browser type. We use analytics and similar services to help us deliver a better and more personalized service.

We also collect your Internet Protocol (“IP”) address. We use your IP address to diagnose problems with our servers and/or software to administer our Services, and to gather demographic information.

2.3. When you contact us for customer support we may collect additional information to resolve your issue.

2.4. We are not a site targeted at children or those under the age of 16. If you wish to buy tickets for children under the age of 16 or the equivalent minimum age in the relevant jurisdiction, you are responsible for obtaining consent from the parents/legal guardians of each child you wish to buy tickets.

Section 3 – HOW WE PROCESS YOUR DATA

3.1. Retention of Data

To be able to provide our service to you, we store information about you (including delivery address and other details you provide when you create an account) as long as you are an active customer and keep your account open

Your account is stored as long as necessary for processing orders, referring to customer cases and collecting information about the events you have visited.

3.2 Where your data is processed

By submitting your personal data, you agree to the transfer, storing and processing of your data outside of the country where you reside and in third countries according to Section 11. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

3.3 Legal basis of the processing

The processing of your personal data collected when you register is based firstly on the performance of the contract between us. Without the collection of your personal data, we cannot deliver the service you contracted.

Moreover, the processing of your personal data like your IP address, name, surname etc. that we collect to make the payment available, verify your identity to ensure the security of our website etc. are based on our legitimate interest.

Indeed, to manage your account and provide you with the service you demand, we have to collect personal data including name, surname, email address, address, connection data etc.

Processing your data is also necessary for us to fulfil your contract. If you contact us or make a reclamation on a purchase, we process your personal data on our legitimate interest. Without the collection of your personal data, we won’t be able to deliver the service you contracted.

Section 4 – HOW WE USE YOUR INFORMATION

We only process your personal data for the purposes described in this Privacy Policy or as otherwise permitted under applicable law. The processing of your personal data for the purposes described is based on your explicit consent or on the necessity to process your personal data for the purposes of legitimate interests, as provided by Article 9, 2., (a) and (f) of the General Data Protection Regulation (EU) 2016/679 (GDPR), and for the fulfilment of the contract. We use information held about you for the following purposes:

4.1. To develop, fulfil, and execute the contract of sale for the products you have purchased and for any other contract between both parties;

4.2. To respond to your requests;

4.3. To provide you with information about our products, which includes sending you commercial information by email or any other similar electronic means of communication (such as SMS), and by calling you. If you are a registered user, you can change your preferences for receiving commercial information by accessing the “My Account” section;

4.4. If you pay for Products using a credit card and/or debit card, we will transmit

your card data through Ingenico Payment Services Inc. to the appropriate credit/debit card company. Ingenico Payment Services Inc. does not retain, share, store or use personally identifiable information for any other purposes. To learn how the third-party application uses your information, please review their privacy policy here: https://www.ingenico.com/epayments/legal/account-holders

Ingenico Payment Services Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. Further info:

https://payment-services.ingenico.com/int/en/cookie-policy

4.5. If you select the option to pay in instalments and save your card details, you are expressly authorizing us to process said information for that purpose. The card’s CVV is only used for the purchase being made and will not be stored or processed as part of the card’s details. By giving consent to activate this option, your information will be used automatically in subsequent payments until the full payment has been debited. You can change your card information and revoke your consent for it to be processed at any time by contacting our customer service. PLATINIUM GROUP transmits your card information in accordance with the main internationally accepted standards on confidentiality and security for credit and debit cards. Remember that a secure use of the Website also requires that it be correctly used and that passwords are kept confidential.

Section 5 – HOW WE SHARE YOUR INFORMATION

5.1. Personally Identifiable Information:

PLATINIUM GROUP will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of PLATINIUM GROUP (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Website, such as customer reviews, will be available to others. If you remove information that you have made public on our Website, copies may remain viewable in cached and archived pages of our Website, or if other users have copied or saved that information.

5.2. Subcontractors:

We share the personal information necessary to fulfil your order with trusted third parties. We use only processors that guarantee to implement of appropriate technical and organizational measures that meet our strict requirements to ensure the protection of your rights. All our subcontractors have been screened for appropriate data protection policies and process the data we share with them only on documented instructions by Platinium Group. These subcontractors have documented their commitment to confidentiality.

5.3. Customer Reviews:

Our customer reviews are managed by a third-party application that may require you to register to post a comment. You will need to contact or log in to the third-party application if you want the personal information that was posted in the comments section removed. To learn how the third-party application uses your information, please review its privacy policy. We are using the third-party review site Trustpilot, please refer to their privacy policy here: https://uk.legal.trustpilot.com/end-user-privacy-terms

5.4. Non-Personally Identifiable Information:

We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain PLATINIUM GROUP Products and those of our partners. Such results consist solely of non-personally identifiable information. Non-personally identifiable information may be stored indefinitely.

5.5. Instances Where We Are Required to Share Your Information:

PLATINIUM GROUP will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of PLATINIUM GROUP, our users or others.

5.6. Behavioural Targeting / Re-Targeting:

We partner with third parties to display advertising on other Websites. Our third-party partners may use technologies such as cookies to gather information about your activities on our Website and other Websites in order to provide you with advertising based on your browsing activities and interests. The only way to completely “opt-out” of the collection of any information through cookies or other tracking technology is to actively manage the settings in your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools (to learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org). If you access our Website on your mobile device, you may not be able to control tracking technologies through the settings, depending on your device.

5.7. Testimonials:

We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].

Section 6 – HOW WE PROTECT YOUR INFORMATION

PLATINIUM GROUP is concerned with protecting your privacy and has rigid procedures & systems for data protection by design and default in place to protect the information against unlawful or unauthorised access, accidental loss or destruction, damage, unlawful or unauthorised use and disclosure. We will also take all reasonable precautions to ensure that our staff and employees who have access to personal data about you have received adequate training. Moreover, our staff and employees are bound by obligations of confidentiality.

SSL Technology & Encryption

When you enter sensitive information on our registration or purchase forms, we encrypt that information using Secure Socket Layer Technology (SSL).

Server Security & OVH

We follow a series of proven security measures relating to the servers where your data is stored, as contracted with our server provider, OVH. These measures are also outlined in our contract with OVH.

Replication & Backup of Data

We ensure the proper replication and backup of data as detailed in our data architecture policy and IT operations plan.

Physical Security Measures

Platinium Group uses an internal protocol for security measures to ensure that outside personnel cannot access our databases. We also apply access restrictions and educate staff members on how to properly handle personal data. All employees also sign a non-disclosure agreement as a part of their contract.

Notification in Case of Data Breach

In case a personal data breach occurs that could result in a high risk to the rights and freedoms of natural persons, we will notify you immediately in a notification describing the nature of the data breach, the likely consequences of the personal data breach and the measures taken to address it.

We will not notify you of the breach if our technical and organisational protection

measures eliminate the risk of the breach, if the high risk to the rights

and freedoms of data subjects is no longer likely to materialize or if it would involve a disproportionate effort. In such a case, we will instead organize a public communication or similar measure where the data subjects are informed in an equally effective manner.

Disclaimer

Please note that even though Platinium Group use industry-leading measures to protect data, we cannot ensure or warrant the security of any information you transmit to PLATINIUM GROUP or guarantee that your information on the PLATINIUM GROUP Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at http://www.pg-mc.com/contact/.

Section 7 – UPDATING OR CORRECTING YOUR PERSONAL DATA

As your data Controller, we want to uphold an honest and transparent policy about your freedoms and rights as a user. This policy outlines the purposes of the processing for which the personal data are intended as well as the legal basis for the processing, and under sections 6, 7 and 8 you may get an overview of your rights and how to exert them.

For any questions or requests regarding personal data, you may send a request to:

https://www.gootickets.com/en/p-11-contact-us/

or send mail to:

PLATINIUM GROUP SAM,

2 rue du Gabian,"Les Industries" building,

MC 98000 Monaco

We also offer settings to control and manage the personal data we have stored about you, including the ability to:

Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).

Amend or Rectify Data: You can edit some of your personal data through your account. You can also ask us to amend your data in certain cases, particularly if it is inaccurate.

Object to, Limit or Restrict Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).

Right to Access and/or Obtain Your Data: You can ask us for a copy of your personal data and can ask for a copy of the personal data you provided in machine-readable form.

Consent:

We always give you the option to accept or deny your consent to our collection of data when you:

Become a customer, create an account and tick the box “I accept the Terms and Conditions and the Privacy Policy”
When you browse our website and view the Cookie Message.

You can withdraw your consent at any time following instructions in section 7, without affecting the lawfulness of processing before its withdrawal.

Right to Restriction of processing:

You have the right to obtain restriction of (limited) processing of a certain data category if:

The accuracy of the personal data is contested (allowing for a period enabling us to verify the accuracy of the personal data)
The processing is unlawful, and you oppose the erasure of the personal data and request the restriction of their use instead;
We no longer need the personal data for the purposes of processing, but it is required for the establishment, exercise or defence of legal claims;
You exercised your right to object, and the verification of whether the legitimate grounds of PLATINIUM GROUP override those of yours, is pending.

Right to Data Portability:

You have the right to receive the personal data concerning you, which you have provided us, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller, the processing is based on consent and/or carried out by automated means.

Right to Object:

As an internet user, you have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you that is based on legitimate interest and used for direct marketing or profiling.

If such a claim is made by you, PLATINIUM GROUP shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedom or for the establishment, exercise or defence of legal claims.

You can learn more about how to make these requests in subsequent sections of this Privacy Policy. You may also contact us using the contact information listed above or at the end of this policy, and we will consider your request in accordance with applicable laws (reply within 30 days).

You may change your personal data associated with your account on your “My Account” section.

You may also access, request deletion, and correct your personal data by submitting a data request through our Customer Care team or by writing to us at the addresses at the end of this Privacy Policy.

Right to complaint:

You have the right to lodge a complaint with a supervisory authority on GDPR aspects.

Section 8 – CANCELING YOUR ACCOUNT OR DELETING YOUR PERSONAL DATA

You may choose to close your account in which case we will delete your information, within 60 days of your request. However, we may retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Service or Website Use Policy, or fulfil your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed. You can close your account by requesting it through our contact page: https://www.gootickets.com/en/p-11-contact-us/

If you would like to access the information that we have about your use of and access to our Services, please request it through our contact form:

https://www.gootickets.com/en/p-11-contact-us/

You may also write to us at the address at the end of this Privacy Policy. You can also ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., your personal data is inaccurate or unlawfully held) by submitting a data request through Customer Support or by writing to us at the addresses at the end of this Privacy Policy.

Section 9 – CHOICES REGARDING CONTROL OF YOUR PERSONAL DATA

You can access some of the information that we collect about you. For example, by logging into your account, you can access information regarding recent orders; certain personal data we maintain about you; your communication preferences; and other settings.

You can ask us for a copy of your personal data in machine-readable format on our contact form (https://www.gootickets.com/en/p-11-contact-us/). If you have questions on this process, please contact our Customer Care team. You may also contact us by submitting a data request by writing to us at the addresses at the end of this Privacy Policy, and we will consider your request in accordance with applicable laws.

With respect to your communications preferences, you can unsubscribe from newsletters by following the instructions included in the newsletter you receive, or you can log into your account and update your newsletter and email subscription options. If your email address has changed and you would like to continue to receive newsletters, you will need to access your account, update your email address information in your account, and sign up again for the newsletter.

Occasionally, we may send out service emails regarding the fulfilment of your order. These emails you cannot unsubscribe from these as they are necessary for us to be able to provide our full service to you.

You also have choices with respect to cookies, as described in our Cookie Policy. By modifying your browser preferences, you may be able to choose to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Websites may not work properly in your case.

PLATINIUM GROUP agrees to respect the privacy of your personal information and to guarantee your rights to access, rectify, cancel, and oppose by writing to us via our contact form at the end of this Privacy Policy with the subject “GDPR Rights”. If necessary, we may request that you provide a copy of your ID card, passport, or another valid document to identify you.

You hereby guarantee that the personal information you provide is correct and accurate, and you agree to inform us of any change to said information. You will be held solely responsible for any loss or damage caused to the Website, the person in charge of the Website, or to a third party, as a result of providing incorrect, inaccurate, or incomplete information on the registration forms.

Section 10 – CONTROLLER

PLATINIUM GROUP processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:

The PLATINIUM GROUP entity, which you as a user entered an agreement with when using PLATINIUM GROUP’s platform, will be the Controller and Processor for User data, as outlined above in the “INFORMATION WE COLLECT ABOUT YOU” section.

PLATINIUM GROUP adheres to the Directive of 1995 and the GDPR from May 25th, 2018. Consequently, PLATINIUM GROUP processes all data provided by its Users with accounts in its European Data Region, in the European Economic Area (EEA) only.

All data collected by PLATINIUM GROUP will be stored exclusively in secure hosting facilities provided by OVH Cloud Services. PLATINIUM GROUP has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA are done in accordance with this data processing agreement.

Section 11 – TRANSFER OF DATA INTERNATIONALLY

If you are visiting our website from outside the European Union, please be aware that you are sending information (including Personal Data) to France where our servers are located. That information may then be transferred to other countries outside of your country of residence, depending on the type of information and how it is stored by us. However, our collection, storage and use of your Personal Data will at all times continue to be governed by this Privacy Policy.

Moreover, some of our partners, subcontractors, promoters or joint controllers can be located in a country that does not ensure an adequate level of protection regarding GDPR Regulations and the European Commission.

In the case that we have to share your personal data with them to fulfil our obligations to you, we ensure either of the following:

A contract or other legal act details the transfer’s conditions made between us (including standard data protection clauses) or,
We ask your consent to the transfer or,
We justify that the transfer is necessary for the performance of the contract between you and PLATINIUM GROUP or the implementation of pre-contractual measures taken at your request or,
We justify that the transfer is necessary for the conclusion or performance of a contract concluded in your interest between us and another natural or legal person.

Example: In certain cases, we need to transfer your name, surname and email to a promoter located in the USA or Australia. This transfer is always necessary for the performance of the contract between us: the edition of your ticket.

This kind of transfer is occasional and we ensure you appropriate safeguards by adequate security and contractual measures anytime we have to make this transfer. You can ask us for a copy following the process described in the privacy policy or directly to the promoter concerned, who is the controller of your data after the transfer.

In any case, We provide appropriate safeguards according to GDPR Regulation and inform you about transfer conditions before the conclusion of the contract between us by this privacy policy and according to the Terms & Conditions where a list of promoters is available.

Section 12 – COOKIES POLICY

Cookies & Pixel Data:

When you agree to our use of cookies on our website, you can be assured that we only keep this data as long as we deem necessary. According to our policy, any cookies placed on your device are deleted automatically after 30 days. Pixel data we collect are only retained for a maximum of 90 days, according to an automated process. Any of this data is anonymous; we cannot identify you as an individual from Pixel or Cookies data.

To make this site work properly, we sometimes place small data files called cookies on your device. Cookies collection is a common practice by established websites to enhance the user experience. A message is displayed on the bottom of the webpage when you enter, to alert you about this feature. By using our site, you agree to our use of cookies according to this policy.

12.1 About Cookies:

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site. Cookies are used to enhance your user experience, and by remembering your preferences they can ensure that you can navigate faster between pages and get a more enjoyable website browsing. The cookie information has a life range of 30 days.

12.2 Types of Cookies used

Strictly necessary cookies

These cookies are strictly necessary to provide the services that you have specifically asked for on our website and essential to enable you to move around our website and use its features, such as check-out and product purchase. Without these cookies, certain services you have asked for, like shopping baskets or check-out, cannot be provided.

Performance cookies

These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website as a whole. Hence, they don't collect information that identifies a visitor and are only used to improve how the website works.

Functionality cookies

These cookies remember the choices you make to improve your experience. They allow our website to remember the choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that are customisable.

Third-Party Cookies

When you use our website, you may notice content provided by somebody other than PLATINIUM GROUP, for example, a third-party company, and you may be sent cookies by these companies. Also, if you 'share' PLATINIUM GROUP content through social networks – such as Facebook and Twitter - you may be sent cookies from these websites.

It's important for you to know that we have no access to or control over cookies used by these third-party websites, nor can these third parties access the data in cookies used by PLATINIUM GROUP. We suggest that you consult third-party websites for more information about their cookies and how to manage them.

12.3 Controlling Cookies

You can control and/or delete cookies as you wish by setting up your browser accordingly – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed on your device. If you do this, however, you may have to manually adjust some preferences every time you visit a site and you may not be able to enjoy all the features of our website.

12.4 - Hyperlinks

11.4.1 Links to External Websites

This website or affiliated platforms may contain hyperlinks to websites operated by parties other than PLATINIUM GROUP. Such hyperlinks are provided for your reference only. PLATINIUM GROUP does not control these websites and is not accountable for their contents or how they collect and handle your data.

12.4.2 Hyperlink authorization

Links towards this site and towards other sites must be subject to pre-existent authorization from PLATINIUM GROUP. The website can supply the user, as well as third parties, with links towards other sites and other internet sources. PLATINIUM GROUP does not control these websites and cannot be held accountable, nor carry any responsibility pertaining to the content, publicity, products, services or all other available material from these third-party websites. PLATINIUM GROUP cannot be held responsible for any proven damages or invoked losses, linked to the use or trust given to these third-party websites or to their available goods and services. If a link were to direct the user towards illegal content, in offence with current legislation, the user should then interrupt his visit to the site, at his/her own risk of undergoing the provided sanctions for such an offence and having to respond to legal action initiated against him/her in justice. In such a case, PLATINIUM GROUP invites the user to inform the company as well as the competent authorities of such an illegal site immediately.

Changes to our Privacy & Cookies Policy

All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, when the change becomes effective.

Privacy Contact

You can contact us at any time to:

Request access to information that PLATINIUM GROUP has about you
Correct any information that PLATINIUM GROUP has about you
Delete information that PLATINIUM GROUP has about you

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us at:

https://www.gootickets.com/en/p-11-contact-us/

or send mail to:

PLATINIUM GROUP SAM,

2 rue du Gabian,"Les Industries" building,

MC 98000 Monaco